Tel: 01992 471001


What our customers think

Speak to Emma

01992 622 365

We help hundreds of businesses, start-ups, professionals, charities, families and individuals each year with their insurance requirements and regularly seek feedback about their experiences.

Customer reviews and testimonials have helped evidence our delivery of high standards of customer service through each part of the interaction with Ashbourne, from initial inquiry to our claims advisory service. These accolades have helped us win several business awards for outstanding customer service and training and development of staff.

Thank you to all Ashbourne customers who have taken the time to provide written feedback. You are the best advocates for our business and we really appreciate your loyalty.

Please read some of the wonderful testimonials that Ashbourne has received from our valued customers.

  • Mike has only been with us for a couple of weeks but has received his first client testimonial already!

    I received a call from Michael as a reminder that my car insurance was due. Not only do I appreciate the reminder, Michael was very polite and even though I understand he has just joined Ashbourne, he proved to be picking up the excellent customer service I come to expect from all the team at Ashbourne. A great start for your new employee.

    Jan Ibbott – WIBN

  • Thank you Elaine for making our insurance renewals so simple – it really is a joy to have a broker who’s goes out to market for us so we don’t have to waste our valuable time & resources searching for the most suitable package. The pro-active reminder emails & phone calls meant that we were not left without cover & best of all we never felt hassled or pressured to make any decisions.

    Your approach is polite, professional & informative – you gave us the information needed, we reviewed it in our own time & renewed. All this is exactly how we treat our clients so it’ll come as no surprise that we wouldn’t hesitate to recommend you or Ashbourne.

    Thank you again for great service!

    Nadine Dudman – Telecoms Support Team Ltd

  • I just wanted to drop you an email to let you know how helpful, professional and efficient Elaine has been in assisting me to get unoccupied property insurance put in place for one of our clients.

    She has responded to my emails and calls promptly and has gone above and beyond what I would expect in order to arrange the insurance, which has not been easy in this instance, due to the fact that our client had a custom built train set which the family wanted covered, and which would not have been covered under the standard unoccupied policies available.

    I am really impressed with the service we have received from Ashbourne, and also wanted to thank you for arranging the cover to start prior to receiving our cheque for the premium, as the policy had lapsed before we had arranged a postal redirection, and the family were anxious to get it covered ASAP.

    I look forward to working with you in the future and I hope Elaine gets the recognition she deserves, as she has been an absolute star.

    Vicky Rossi – Longmores Solicitors – Hertford

  • We have used Ashbourne Insurance Services for over ten years now for both our business and personal insurances and can recommend them highly.

    Our main contact within Ashbourne, Emma Sibthorpe, has looked after us for that entire time, which speaks volumes about the company itself, while our premiums have remained constant and have actually decreased this year, specifically for our car insurance.

    We truly appreciate having a broker looking after us and have realised the benefit of this having had a car stolen and been able to talk to someone we know straight away, who helped us over the phone to manage the situation.

    It is very easy to go online and try to find the cheapest, but the benefits of a broker that you know and trust far outweigh the savings that they offer, something that many friends of mine have realised having tried to claim through an online insurance company in the past.

    I am happy to recommend Ashbourne Insurance Services to anyone needing Home, Motor, Fleet or a Commercial Insurance policy, or advice in relation to any one of them, as they have provided us with all of these over the years and we have never had to question a renewal or recommendation that they have made.

    Paul Turner – Ladybird Voice Solutions Ltd – Essex

  • We are delighted with the service we have received from Matthew Hunt at Ashbourne Insurance.

    We have made a significant saving on our Contracts All Risks and Combined Liability Insurance with no loss of cover.

    We have recently taken out a company travel policy with them at a very competitive price and we look forward to discussing our company motor insurance when the renewal is due.

    We would have no hesitation in recommending Ashbourne Insurance.


  • Thank you very much indeed for taking care of our household insurance renewal for yet another year. I can’t believe that it has been 6 years since I took out my first policy with you. Buying insurance is not the most exciting of purchases but you have always made it much more palatable and enjoyable.

    You have been really helpful over the years and whilst I never look forward to paying the annual premium, I always look forward to talking with you.

    Many thanks for everything you have done.


  • I thought you should know that our landlord was delighted with the quote from Ashbourne for buildings insurance…. Apparently his original brokers said a price rise was inevitable but Ashbourne’s proved them wrong.

    If he’s happy, I’m happy!


  • A quick message to let you know that Charlotte has been terrific with our insurance. She’s been both efficient and very patient – I haven’t been very available these last few weeks and she’s been quite tolerant of that. And last but not least she saved us a lot on our motor and house insurance renewal.


  • I just thought I would drop you a quick email. I just have had dealings with Thomas and can say I am very impressed. He had a very good knowledge of  each type of insurance, from fleet to individual. He did a lot of leg work to get me the best possible price and explored different avenues.

    I know you work incredibly hard to give the best customer service as a company and thought you might like this feed back.


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