Tel: 01992 471001


What our customers think

Speak to Emma

01992 622 365

We help hundreds of businesses, start-ups, professionals, charities, families and individuals each year with their insurance requirements and regularly seek feedback about their experiences.

Customer reviews and testimonials have helped evidence our delivery of high standards of customer service through each part of the interaction with Ashbourne, from initial inquiry to our claims advisory service. These accolades have helped us win several business awards for outstanding customer service and training and development of staff.

Thank you to all Ashbourne customers who have taken the time to provide written feedback. You are the best advocates for our business and we really appreciate your loyalty.

Please read some of the wonderful testimonials that Ashbourne has received from our valued customers.

  • I would like to thank you for sorting out my buildings and contents insurance for me.

    Your team were extremely helpful from start to finish. They managed to make what can be a very tedious process quite hassle free and even easy. All this as well as saving me a significant amount on the premium I’d been quoted by my existing insurer.

    So, I will definitely be coming to you when I have a need for any other insurance and I will certainly recommend you to family and friends too.

    Sarah Pohlinger

  • We have been using Ashbourne’s services for the best part of 20 years initially on a personal level with car and household insurance and now in more recent years as our own business has grown with company car fleet policies and public liability insurance. The service we have received throughout this time is second to none. The team at Ashbourne led by Peter Sarah and Matt manage to perfectly combine a friendly approachable attitude with a professional and knowledgeable service.

    As we are very busy business owners we do not have the time or inclination to shop around and we now have built up such a trust with everyone at Ashbourne that if they say a certain policy is the best for us then that is the policy we take.

    We highly recommend Ashbourne Insurance to all our family friends and business associates as we know they will get service and value second to none.

    Matthew Aubrey – Aubrey Homes Project

  • I have been using Ashbourne insurance for the past three years for my public liability insurance and my home insur ance. Each year Ashbourne have provided a very competitive quotation and have explained exactly what is and isn’t in cluded (something the online companies fail to mention). Thankfully we have never needed to claim but it puts my mind at ease knowing if I ever needed too the staff at Ash bourne are always at the end of the phone to provide assistance without throwing me from pillar to post like previ ous providers have. Ashbourne provide a caring professional service and I will not hesitate to recommend Peter and the team at Ash bourne in the future to all my friends and colleagues. It goes without saying I will continue to use Ashbourne each year.

    B Baker

  • I would like to thank you for the excellent service you provided in securing my Home & Contents Insurance particularly as its difficult to insure a large Barn conversion. You were very detailed in your comparison with my existing insurer and I’m glad you came up with a better solution.

    I would be only too happy to refer your services.

    Gary Kessock-Philip

  • I would like to take this opportunity to thank you for you kind support with the charity, as we know the key to success by attending the networking events, is to get a golden referral to generate additional business.

    Both you & Sarah attended our Charity ball back in last October, Sarah brought 2 tables from her WIBN network group, and we also had many members here at our BNI group.

    Last week we received a call from two of the guests that you brought on night, Claire & Peter Austin, from Austin’s funeral service. They said they wanted to make a donation. On Friday we went to Stevenage Crematorium where we were presented with a cheque for £7,000.00, which represents the biggest single donation we have ever had from and individual.

    The difference that these funds will make are massive, it goes without saying that we have written to Claire & Peter directly, but without your support on the night, we would not have had the opportunity to meet these people.

    Steve Knight – Steph’s Wishes

  • Ashbourne have been the best insurance firm I have ever dealt with, they don’t sell, they advice. After telling them what I wanted, I got a quote the same day, and we finalised the policy with a reduced premium, and more benefits within 24 hours.

    Thad a long list of questions, but Elaine was very patient with giving me all the information I needed to make an informed decision.

    Would recommend them to anyone!

    Vipul Jyoti – Rose Opticians – Harlow

  • I would like to thank Elaine from Ashbourne Insurance for assisting my husband with his recent car insurance.

    After letting his insurance run with the same insurer for years he finally realised that he was paying over the odds as he wasn’t shopping around.

    He spoke to Elaine who promptly had a quote for him that would save him money, as he doesn’t like change, he sat on the quote for a few days until he realised that actually he needed to accept the quote!

    Elaine very quickly processed this for him as the matter had become somewhat urgent.

    She was extremely professional and not pushy in any way, I would not hesitate to recommend Elaine and the team at Ashbourne.

    Michele – Consistent Recruitment

  • I would like to pass on my thanks and deep appreciation for the service you have provided in securing our fleet insurance policy for 2019-20. I wrote to you at the beginning of February when our Public & Employers Liability Insurance reached its renewal date. From our initial enquiry to completion, your approach was totally professional. My previous insurance broker, had sent the renewal reminder with only days to go before the renewal date, which under normal circumstances would have resulted in renewing without researching alternatives. Your team, and in particular Leone, responded within 24 hours and Ashbourne Insurance were on the case.

    The following day you presented me with not only a reduced premium, but increased cover too.

    Taking up your offer was so simple, and the transition from one policy to another was seamless. I cannot speak too highly of the service that you offer to existing and potential clients, and have no hesitation in recommending Ashbourne to any individual or business, seeking to insure their property, goods, or staff.

    Thank you once again Elaine.

    Chris Brooks – Bennbrook Windows – Essex

  • I would like to show my immense gratitude especially to Elaine and Leone. These two super stars have assisted not only myself with a variety of buildings, contents and travel insurance but have also assisted Pestell & Co with our Public Liability Insurance and further still supported a variety of our clients with their buildings and landlord insurances.

    They have always taken the time to explain the finer details within the insurance plans and have been exceptionally quick with supplying quotes and paperwork upon payment of the plans.

    I have absolutely no hesitation in recommending Ashbourne Insurance to friends, family and clients as I know they will all receive the outstanding care and service that I have received.

    Ray Bullett – Pestell & Co

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