I read with interest this week two pieces of news from the national press regarding insurance companies that have failed their customers and recognised a common theme.
In the first item it is reported that an insurer has refused to pay a fire claim from a policy set-up on-line because of a discrepancy, amounting to hundreds of thousands of pounds and in the second instance a large multi-national provider has charged their direct debit customers twice.
What strikes me as similar in both these cases is that big is not always beautiful.
Cover purchased on-line as a “non-advised” sale is different from that which you purchase after a consultation with an independent broker, the same can be said for the service you will receive.
An insurance policy is only of use when you come to make a claim, so why take a chance that it may not be fit for purpose, regardless of the price you pay.
I am also of the opinion that customers matter more to a local community broker than they do to a large multi-national company.
Using a broker does not mean that you have to pay more, but it will guarantee that you get a better service and peace of mind.
Why should you use a broker to make your insurance arrangements? After all you can do most things yourself on-line these days …
15 Sep 2020
The High Court has today handed down its judgment in the Financial Conduct Authority’s (FCA)’s business interruption insurance test case. For a …
15 Sep 2020
How employers may be affected by the changes Brexit will bring – and what actions should they consider.
The UK left the EU …
10 Sep 2020