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The FCA has published a “Dear CEO letter” focusing on BI insurance. The FCA estimate that most policies have basic cover and do not cover pandemics. So on those policies the insurer is not obliged to pay out claims relating to the coronavirus pandemic. Where it is clear that the firm has an obligation to pay out, The FCA expect insurers to assess and settle the claim quickly and we are encouraging insurers to issue interim payments. We also outline the access to the Financial Ombudsman Service.
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