Tel: 01992 471001


Type: Personal Insurance

  • Denise Gilbert

    Retail Sales Advisor

    Denise joined our ever expanding retail team in July 2017, bringing with her many years insurance experience. Denise is always smiling and eager to help our customers with all their insurance requirements.

    Name: Denise Gilbert
    Position: Retail Sales Advisor
    School: William Morris High School
    First Job: Working in a insurance brokers
    Hobbies/pastimes: Going to the gym, walking my dog and spending time at the stables with my daughter
    Favourite food Mexican or Italian also love a homemade roast as long as I don’t have to cook it
    Favourite drink White wine or rose wine
    Favourite holiday destination: Tunisia
    Likes: Spending time with friends and family and going out for meals
    Dislikes: Shopping and dishonest people
    When I was younger I always wanted to be: Greyhound trainer
  • Elaine Scott

    Retail Sales Advisor

    Joining Ashbourne in April 2017, Elaine brings a wealth of knowledge and is a welcome addition to our growing sales team. Always bubbly, cheerful and ready to assist our customers with all their insurance needs. In her spare time Elaine enjoys yoga and tasting different cuisines.

    Name: Elaine Scott
    Position: Sales Advisor
    School: Passmores School
    First Job: Newsagent Shop Assistant
    Hobbies/pastimes: Yoga, Mountain Climbing, Outdoor Activities
    Favourite food Chocolate
    Favourite drink Vodka, Lemonade & Lime
    Favourite holiday destination: Balearic Islands
    Likes: Animals, Spa visits, trying new food
    Dislikes: Wasps, Thunderstorms
    When I was younger I always wanted to be: A Vet
  • Rico Messam

    Retail Sales Advisor

    Rico joined Ashbourne Insurance in August 2015 as our apprentice. Since joining our team Rico has worked in our finance and administration departments and is now part of the Retail sales team. Rico is always smiling and is often heard singing around the office. In his spare time Rico enjoys socialising with friends and listening to music.

    Name: Rico Messam
    Position: Retail Sales Advisor
    School: BurntMill Academy
    First Job: Market Research
    Hobbies/pastimes: Music and going out
    Favourite food Turkish
    Favourite drink Smoothies
    Favourite holiday destination: Tenerife
    Likes: Listening to music
    Dislikes: Early mornings
    When I was younger I always wanted to be: Apprentice hair and beauty technician

    Customer Feedback

    “I just wanted to say a huge thank you for your help with upgrading my car insurance a couple of weeks ago.

    If I’m honest, I felt a bit silly that I’d left it to the last minute on a Saturday to call Ashbourne and upgrade (i.e. just before I left to collect my new car!!) but you made it just so easy and hassle free, it was great.

    I really appreciated your help.”


  • Emma Sibthorpe

    Senior Sales Advisor

    Emma joined Ashbourne in January 2006, having previously worked in the insurance industry for 15 years. Emma has progressed to Senior Sales Executive which involves the everyday running of the office, making sure the staff are working to their full potential and that clients are getting a professional and friendly service. Emma likes eating out, shopping, entertaining friends at home, loves all sorts of music especially Joe Longthorne, which most people laugh at!

    Name: Emma Sibthorpe
    Position: Senior Sales Executive
    School: Edmonton County
    First Job: Office junior
    Hobbies/pastimes: Eating out, entertaining at home, listening to good music, walking my doggy
    Favourite food Italian, Chinese, Indian and my homemede Lasagne
    Favourite drink Wine, wine and wine!
    Favourite holiday destination: Cyprus
    Likes: Happy people and chilling out at home
    Dislikes: People moaning
    When I was younger I always wanted to be: A hairdresser

    Customer Feedback

    “Emma has been looking after me and my sons car insurance for several years now, and she continues to be as super helpful, diligent and value driven as she was on day one.

    Emma always goes out of her way to get the best deals, and she is impressively responsive in getting back to you when she promises. Emma is truly a breath of fresh air in terms of her service and support and I have recommended her to numerous friends and colleagues because of my confidence in her.

    Thank you Emma!! Ashbourne Insurance are very lucky to have you as a key member of the team.”


  • Thomas Matthews

    Retail Sales Advisor

    Thomas joined Ashbourne as a Junior Administrator in June 2014, and has since established himself as an integral part of the Retail Sales team. Tom can be found manning the front desk and is ready, willing and able to help with any of your private insurance requirements, home, motor and travel. Thomas is a keen cyclist, enjoys visiting art galleries and socialising with friends

    Name: Thomas Matthews
    Position: Sales Advisor
    School: Islington Arts & Media
    First Job: Garden Centre Assistant
    Hobbies/pastimes: Cycling, trainers and art
    Favourite food Mexican
    Favourite drink Coffee
    Favourite holiday destination: Turkey
    Likes: Summertime and lazy days
    Dislikes: Negativity
    When I was younger I always wanted to be: Older!

    Customer Feedback

    “I just had dealings with Thomas and can say I am very impressed. He had a very good knowledge of the each type of insurance from fleet to individual. He did a lot of leg work to get me the best possible price and explored different avenues.

    I know you work incredibly hard to give the best customer service as a company and thought you might like this feedback.”


  • Paul Richardson

    Retail Sales Manager

    Paul joined Ashbourne in December 2009 after working in the banking and insurance industry for almost 7 years. Paul is responsible for the day to day management of the Retail Sales Team, as well as the servicing of clients’ personal and commercial insurance requirements. Paul is a very keen football fan and follows his team home and abroad; he loves to travel and enjoys trying local cuisines when on holiday.

    Name: Paul Richardson
    Position: Sales Advisor
    School: John Warner, Hoddesdon
    First Job: Credit controller
    Hobbies/pastimes: Football, socialising with friends and family
    Favourite food Fillet steak and peppercorn sauce
    Favourite drink A long cold beer on a hot day
    Favourite holiday destination: El Gouna, Egypt
    Likes: Sport
    Dislikes: Rude people
    When I was younger I always wanted to be: A professional footballer

    Customer Feedback

    “It was a pleasure dealing with Paul from Ashbourne Insurance. He provided a great service responding to our specific needs. The whole process was fast and easy and offered best price. Very professional and friendly service. Highly recommended.”


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